1. Coverage
Our warranty covers defects in materials and workmanship for all aquarium accessories sold through Ulvrax.xyz. If a product fails due to a manufacturing defect, we will repair or replace it in accordance with this policy.
2. Warranty Period
The standard warranty period for all products is 12 months from the date of purchase, unless otherwise specified in the product description. Some products may have a different warranty period based on manufacturer specifications, in which case, the product-specific warranty period will apply.
3. Exclusions
This warranty does not cover:
- Damage caused by misuse or improper installation, including but not limited to physical damage from dropping, cracking, or improper handling.
- Normal wear and tear, such as discoloration, scratches, or degradation of materials over time.
- Damage caused by accidents, unauthorized repairs, or modifications to the product.
- Defects caused by exposure to extreme environmental conditions, such as excessive moisture, heat, or chemicals not intended for use with the product.
- Consumable items, such as filters, lights, and other accessories that have a limited lifespan or require regular replacement.
4. How to Make a Warranty Claim
If you believe your product is defective and falls within the warranty period, please follow these steps:
- Contact Us: Reach out to our Customer Support team at support@ulvrax.xyz with your order number, a description of the issue, and, if possible, photos or videos showing the defect.
- Return Instructions: Our support team will provide instructions on how to return the defective item. In some cases, we may ask for the product to be returned to us for inspection.
- Assessment: Upon receiving the returned product, we will assess the issue. If the product is determined to be defective and covered by the warranty, we will either repair or replace it, depending on the circumstances.
- Replacement or Repair: If the product is no longer available for replacement, we will offer an equivalent or superior model at no additional cost. If repair is not feasible, we will issue a refund or replacement as per your preference.
5. Shipping Costs
- Return Shipping: If the product is covered under warranty, we will provide a return shipping label at no cost to you.
- Exchange Shipping: If a replacement product is required, we will cover the cost of shipping the replacement item to you.
6. Refunds
Refunds will only be issued in cases where a replacement or repair is not possible, or if you prefer a refund over a replacement. Refunds will be processed to the original payment method within 7-10 business days after we receive and assess the returned product.
7. Limitation of Liability
Our liability is limited to the cost of replacing or repairing the defective product. Ulvrax.xyz is not responsible for any incidental or consequential damages that may arise from the use or inability to use our products.
8. How to Contact Us
If you have any questions about our warranty policy, need assistance with a claim, or have concerns regarding your purchase, please feel free to contact us:
- Email: admin@ulvrax.xyz