1. Information We Collect

We collect personal information when you visit our website, place an order, or contact us for customer support. The types of information we may collect include:

  • Personal Information: This may include your name, email address, phone number, and shipping address when you make a purchase or sign up for our newsletter.
  • Payment Information: When you make a purchase, we collect payment information such as credit card details, billing address, and payment method. This information is processed securely through trusted third-party payment providers.
  • Usage Data: We may collect non-personally identifiable data such as IP addresses, browser type, device information, and website activity (e.g., pages visited, links clicked) to improve the user experience on our site.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience, personalize content, and gather analytics about website traffic. For more information on how we use cookies, please see our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Orders: To process and deliver your orders for aquarium accessories.
  • Customer Support: To provide customer service and respond to inquiries, complaints, or requests for assistance.
  • Improving User Experience: To analyze and enhance the performance and functionality of our website.
  • Marketing and Promotions: If you opt in, we may send promotional emails about new products, special offers, or other information we think you’ll find interesting. You can opt-out at any time by clicking the unsubscribe link in the email.
  • Legal Obligations: To comply with any applicable laws, regulations, or legal processes.

3. Sharing Your Information

We may share your personal information in the following cases:

  • Third-Party Service Providers: We may share your information with trusted third-party vendors who assist us in processing payments, delivering products, or improving our services (e.g., shipping companies, payment processors, etc.). These service providers are required to handle your data securely and in compliance with applicable privacy laws.
  • Business Transfers: In the event that we sell or transfer part of our business, your information may be transferred as part of the transaction. We will notify you of any such change by updating this Privacy Policy.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests (e.g., subpoenas, court orders).

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so while we strive to protect your data, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

  • Access: You may request access to the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal data, subject to certain conditions.
  • Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails or by contacting us directly.

To exercise any of these rights, please contact us at [contact@ulvrax.xyz].

6. Children’s Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you are a parent or guardian and believe we have inadvertently collected information from a child, please contact us so we can delete the data.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the revised policy on this page and update the “Effective Date” at the top of the document. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.